Privacy Policy

Last Updated: December 2025
Effective Date: December 2025

Ghost Lab Acoustics LLC (“Ghost Lab Acoustics,” “GLA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when visiting ghostlabacoustics.com or communicating with our business.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

If you have questions about this policy, contact us at:
support@ghostlabacoustics.com

1. Information We Collect

We collect information in the following ways.

1.1 Information You Provide Directly

You may provide personal information when you:

  • Place an order

  • Contact us through email or our website

  • Join a mailing list or newsletter

  • Create or update an account

  • Request support or submit a warranty claim

This information may include:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Order details

  • Message content or attachments you choose to send

  • Payment-related information submitted through third-party processors

1.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data such as:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the site

  • Referring website

  • Basic analytics and performance data

This helps us understand how visitors use our site and improve site functionality.

1.3 Payment Information

Ghost Lab Acoustics does not store credit card numbers or full payment details.

All payments are securely processed by trusted third-party payment providers, including:

  • Squarespace Payments

  • Stripe (used by Squarespace Payments for card processing)

  • PayPal

  • Klarna (for financing and installment payments, where available)

These providers collect and process payment information according to their own privacy policies. Ghost Lab Acoustics cannot access or store your full payment credentials.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about purchases, updates, or account issues

  • Improve our website and product offerings

  • Detect and prevent fraud

  • Maintain business records and comply with legal requirements

We do not sell personal information.

3. Cookies and Tracking Technologies

Our website uses basic cookies for:

  • Site functionality

  • Shopping cart storage

  • Remembering user preferences

  • Analytics

  • Security

You may disable cookies in your browser settings, although some site features may not function correctly.

Ghost Lab Acoustics does not use targeted advertising cookies or third-party advertising networks.

4. How We Share Information

We only share information with trusted service providers essential to operating our business, including:

  • Squarespace (website hosting and storefront services)

  • Stripe (card processing for Squarespace Payments)

  • Squarespace Payments

  • PayPal

  • Klarna (installment financing and payment processing)

  • QuickBooks (accounting and order management)

These providers receive only the information necessary to perform their services and must protect your data according to their own policies.

Ghost Lab Acoustics does not sell, rent, or otherwise disclose personal information to advertisers or marketing companies.

5. Data Protection Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time

To exercise these rights, contact:
support@ghostlabacoustics.com

We will respond within 30 days, as required by applicable law.

6. Children’s Privacy

Ghost Lab Acoustics does not knowingly collect personal information from children under age 13.
If we discover such information has been collected, we will delete it promptly.

7. External Links

Our website may contain links to external websites, such as social media platforms.
We are not responsible for the content or privacy practices of those external sites.

8. Data Security

We take reasonable administrative and technical steps to protect your information, including:

  • Encrypted payment processing

  • Secure hosting through Squarespace

  • Limited internal access to customer records

  • Secure retention of business documentation

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Revised versions will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, contact:
support@ghostlabacoustics.com